CUSTOMER DEVELOPMENT: Key Account Managemet Programme

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CUSTOMER DEVELOPMENT: Key Account Managemet Programme

7th November 2017 - 9th November 2017

#90,000

For Whom: Sales, Marketing, Customer Service, Business Development Managers, Accounts, Operations and Commercial Managers Accountants, Small Business Owners and aspiring Entrepreneurs

 

Course Overview: The success of any Organisation is largely dependent on her customers and consumers. This course will expose the intricacies of identifying, sourcing, converting, managing and retaining customers.  Importantly this course will focus on the Key success factor of any Organisation “the key accounts”. Over time it has been proven that 20% clients contribute 80% of efforts / income / business etc. Thus, Key Accounts are those clients who are few but who contribute 80% of a business budgeted targets. Focus will be on managing these “special clients to continue laying the “Golden Egg”.

 

What Participants Will Learn

  • All about the customer: Sourcing, identifying, canvassing, converting and managing the customer
  • Business Management: your ability to manage a customer is strongly reliant on your understanding of how a business can be managed
  • Operations, Admin and Logistics Understanding and Management of your client’s business
  • Accounting: Cash Balances, Book Keeping and banking
  • Relationship management
  • Signs of Stress or crisis
  • ROI: Calculations and Management

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Details

Start:
7th November 2017
End:
9th November 2017
Cost:
#90,000
Event Category:
Website:
http://teclab-ng.com/human-capital-development/

Organiser

Teclab Management Services Limited
Phone:
08058998677
Email:
info@tecab-ng.com
Website:
http://teclab-ng.com

Venue

Lagos,Abuja
12B, Oyedele Close Budland Avenue, Grammar School bus stop Ojodu
Lagos and Abuja, Lagos and Abuja +234 Nigeria
+ Google Map
Phone:
08058998677
Website:
http://teclab-ng.com

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